Rosbank offices working schedule during non-working days

    27 March

Dear clients!

We would like to draw your attention to the changes in the business hours of Rosbank offices in regards to the Decree of the President of the Russian Federation establishing non-working days during the period from March 30th to April 3rd, 2020:

  • From March 30th 2020 to April 3rd 2020 – clients will be served in the offices on duty in the reduced working day mode from 10:00 to 16:00 local time;
  • From April 6th 2020 - standard business hours;
  • «Rosbank Dom» offices - standard business hours.

The full list of Rosbank offices on duty and offices of the «Rosbank Dom» branch with a work schedule from March 30th 2020 to April 3rd 2020 is available here.

 

Granting / repayment of loans

Procedure for repayment of loans for retail lending products including for loans to borrowers of the “Rosbank Dom” branch:

  • in the period from March 30th 2020 to April 3rd 2020, if there are sufficient funds on the account to carry out the payment, the bank will repay the debt under the loan agreement from the account in accordance with the payment date established in the agreement;

Issuance of tranches and early repayment (if necessary) for small business loans will be carried out as standard.

In the period from March 30th 2020 to April 3rd 2020 payment documents acceptance of payments in Russian and foreign currency and receiving external payments will be carried out in standard mode.

 

Rosbank mobile app and internet bank

Our clients, partners and employees safety and well-being are an absolute priority for Rosbank, therefore we recommend using the Internet Bank or the ROSBANK Online mobile app for banking services - this is a convenient alternative to visiting a branch, which saves time and helps reduce the risk of COVID-19 spread.

Our mobile application offers the opportunity to receive services and perform a wide range of everyday financial transactions, including currency exchange, payment for mobile phone, utilities, taxes and penalties, without visiting bank branches. ROSBANK Online is among the top 5 (for IOS) and top 7 (for Android) of the most convenient mobile banking applications according to Markswebb.

 

Contact center

You can also perform necessary account transactions through Rosbank contact center:

  • get detailed consultation about your accounts, cards, loans and deposits,
  • change the attribute of the main account on the card,
  • order urgent reissue of the card,
  • activate or block your bank card,
  • manage the parameters of 3 DS and SMS services,
  • connect to Internet banking and mobile app.

Tel. 8 800 200 54 34 (free call in the regions of the bank's presence), as well as by short number *5434 (free of charge from all mobile phones in the regions of bank’s presence).

 

ATMs

In Rosbank ATMs you can:

  • withdraw cash from your account,
  • make monthly payments for loans (in Rosbank ATMs with cash-in function). To repay the loan via ATM, funds must be deposited to your debit card, which is linked to the repayment account. The write-off will occur automatically on the set date,
  • deposit funds to Rosbank credit card. Use the "Deposit money" service in the Rosbank ATM, funds are credited online.

To repay loans from Rusfinance Bank and «Rosbank Dom», use the service "Repayment of loans" in Rosbank ATMs.

Call Contact Center or follow the link to choose a suitable ATM.

Stay safe!

Your Rosbank

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