Working hours of Rosbank offices on July 1

    30 June

Dear clients!

We would like to draw your attention on the changes in working hours of Rosbank offices due to the voting on the amendments to the Constitution of the Russian Federation.

Rosbank encourages citizens to follow the recommendations of federal and local authorities, Rospotrebnadzor and public health bodies and not to leave their places of residence without necessity. Use the wide range of remote services to get the necessary services.

Taking into account the status of a systemically important bank and an international socially responsible company, Rosbank continues to serve clients with all the precautionary measures for the best interest of clients and employees in the following way:

June 30 – working day, without 1-hour reduction;

July 1 – non-working day;

From July 2 – a standard working hours of offices.

Procedure for applying for restructuring/credit holidays on loans:

The procedure for applying for restructuring, credit and mortgage holidays (in accordance with Federal laws 106-FZ and 76-FZ, respectively) can be found at the link.

Repayment / provision of loans:

On July 1, 2020, the bank will repay the debt on the loan agreement from the account in accordance with the payment date set in the agreement.

Information about all available credit repayment methods is available at the link.

Disbursements of tranches and early repayment (if necessary) of small business loans will not be conducted on July 1, from July 2 it will be made in a standard mode.

Payments will not be accepted and credited to clients’ accounts on July 1, 2020 in Russian rubles or in a foreign currency. From July 2 – a standard schedule.

Terms of execution of operations on deposits and savings accounts, including accrual of interest, do not change.

MOBILE APP AND ONLINE BANKING

The safety and well-being of clients, partners and employees is an absolute priority for Rosbank, so we recommend you to use the Internet Bank or the Rosbank Online mobile app to get banking services. This is a convenient alternative to visiting an office, which saves time significantly and helps to reduce the risk of COVID-19 spreading.

Our mobile app offers the opportunity to receive services and perform a wide range of everyday financial transactions, including repayment of existing loans, currency exchange, payment for mobile services, housing, taxes and fines, without visiting bank offices. Rosbank Online is among the top 5 (for IOS) and top 7 (for Android) most convenient mobile banking apps according to Markswebb.

CONTACT CENTER

You can also make transactions on the account via the Rosbank contact center:

  • to get detailed advice on your accounts, cards, loans and deposits;
  • to change the attribute of the main card account;
  • to order an urgent reissue of the card;
  • to activate or block your bank card;
  • to manage parameters of 3 DS and SMS services;
  • to connect internet banking and mobile app.

Tel. 8 800 200 54 34 (toll-free in the regions of the bank footprint), as well as by short number *5434 (free of charge from all mobile phones in the regions of Rosbank footprint).

ATMS

At Rosbank ATMs you can:

  • withdraw funds from your account;
  • make monthly payments of loans (at Rosbank ATMs with the cash-in function). To repay a loan via ATM, funds must be deposited to your debit card that the repayment account is linked to. Debiting will occur automatically on the set date;
  • deposit funds to the credit card of Rosbank. Use the service "Depositing cash" in the ATM of Rosbank, the transfer of funds takes place online.

To repay loans of Rusfinance Bank and Rosbank Dom, use the "Loan Repayment" service at Rosbank ATMs.

To select the nearest ATM, call the contact center or use the link.

Take care of yourself!

Your Rosbank

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