ROSBANK Online
The official app
Persons
Account management, payments and transfers, opening of deposits and repayment of loans, information on bills and cards. For registration, you need a bank card and a mobile phone.
Corporate Entities
The system allows you to independently monitor the status of your accounts in real time, make payments and use other banking products.
RU

News

22.04.2019

Quality Agents of Rosbank got a prize of CX World Awards 2019

Rosbank project “Quality Agents” became a holder of the annual international award CX World Awards 2019 in the nomination “Staff Engagement” for good results in customer experience management and it was also awarded with a special prize “Anthropology CX”-2019.

“Quality Agents” is a project aimed at the creation of the atmosphere of a “home bank”, forming of a new customer experience and to break the stereotype about the complex and stiff banking system and to provide a personalized approach beyond the frames of job instructions. Quality Agents is a community of employees of retail network who work with customers and promote a high-quality service on the level of their outlet and a tool for the realization of new initiatives. Under the governance of a curator, Agents organize local set of events that are aimed at the improvement of the quality of service both for customers and the colleagues of their territorial office.

The annual award CX WORLD AWARDS identifies and awards the most interesting and successful projects, initiatives, strategies, partnership relations, products, technologies, programs for improvement and modernization as well as it helps to motivate, praise and award the best employees, managers and their teams in Customer eXperience (CX) industry.

You can find out the whole list of the laureates by following the link.

 

If you continue 1) Following a link or pressing any button on this website page
2) Viewing the content on the bottom of website page with ‘scrolling’ (‘flicking’) down its content.
using
this website, you give your consent to processing of your personal data with the use of internet-services «Google Analytics», «Yandex Metrika».
Your data processing sequence and realizable requirements for their protection can be found in PJSC Rosbank Policy. In case of non-consent with your personal data processing you can switch off cookie via your browser’s settings.